PRIVACY POLICY

Terra Parque acknowledges the importance of privacy, security, and the protection of personal data belonging to its customers and all data subjects who may have their Personal Data (as defined below) processed through our systems.

Terra Parque aims to provide its customers with the best possible experience when using this website. Consequently, additional functions, features, products, or services will be periodically incorporated into this site. As a result, and in line with our commitment to protecting the privacy of your personal information, periodic changes to this Privacy Policy may occur without prior notice. Therefore, please remember to regularly review this Privacy Policy to check for any updates or alterations.

This Privacy Policy informs You (as defined below) about our privacy practices and the choices you can make regarding how we collect and use data concerning you, including data that may be collected during your online activity and processed as a result of our services.

This Privacy Policy should be considered as supplementary to the Terms of Use of Terra Parque.

For the purposes of this Privacy Policy, personal data (hereinafter, "Personal Data") means any data that relates to an identified or identifiable natural person ("You").

Scope and Agreement

This Privacy Policy describes the collection and use of Personal Data when You visit and use the websites and applications offered by Terra Parque. By agreeing to this Privacy Policy, You declare and consent that Terra Parque may use your Personal Data in accordance with the terms herein.

Rest assured that if and when your Personal Data is collected in another environment or for purposes unrelated to those related to your visit to our site (e.g., job application or general interest data), You will be duly notified.

Third-Party Services and Applications

This Privacy Policy does not apply to third-party applications, products, services, websites, or social media resources that may be accessed through links we provide for your convenience and information. Accessing these links will take You outside of our environment and may result in the collection or sharing of information about You by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We encourage You to review the privacy policy of any website You interact with before allowing the collection and use of your Personal Data.

Data We Collect

Terra Parque collects certain Personal Data when You browse or when You contact us through the Terra Parque website. When contacting us through the Terra Parque website, You must provide us with your real name and accurate and complete contact information, as requested, such as email address, mailing address, and phone number.

Whenever You visit the Terra Parque website, Terra Parque also receives and records on its servers the logs of your browser, including the type and version of your computer or mobile device's operating system, browser type and language, IP address, geographic areas derived from your IP address, Terra Parque's cookie data, file data, access date and time logs, and the duration of visits. We may also track the websites visited before accessing Terra Parque's sites and other usage data related to your activities on our sites, including the pages requested. We may link this data with the Personal Data You provide for the purposes described in this Privacy Policy.

Automatically Collected Data - Cookies and IP

Cookies are text files containing small amounts of data that are transferred to a device, or more specifically, to the browser You use on the device when You visit a website. The entity that places cookies on your browser can then read the information contained in the cookie, according to the settings assigned to it. Cookies are typically classified as "session cookies," which do not remain on your device after You close the browser, or "persistent cookies," which usually remain on your device until You delete them or they expire.

When You visit our website, we place information on your computer in the form of a cookie, which is automatically recognized the next time You visit the Terra Parque website. Cookies allow us, for example, to tailor our website to better meet your interests. If You do not wish your computer to be automatically recognized on subsequent visits to our website, You can configure your web browser to delete cookies from your computer, block all cookies, or prompt You before saving a cookie. However, please note that by doing so, You may not be able to take full advantage of all the functions of our website. In this regard, please note that Terra Parque uses certain cookies that are not related to online advertising: (i) account access security cookies; (ii) functional cookies that preserve the functionality of navigation elements; and (iii) language or regional configuration cookies.

Terra Parque may also track IP addresses for purposes of administering its computer system, reporting aggregated information, website tracking, preventing server breaches, and for other uses described in this Privacy Policy.

How We Use Your Personal Data

We use your Personal Data for the purposes described in this Privacy Policy and to manage our relationship with You, aiming to provide you with better services, including the personalization of your interaction and experience with us. For example, we may use your Personal Data to:

1. Manage your access to services provided by Terra Parque.
2. Provide information about orders and requests submitted by You to Terra Parque.
3. Verify your identity (e.g., when you register for a service).
4. Anticipate and resolve issues with any products or services provided to You.
5. Send You information about products and services from Terra Parque.
6. Improve Your experience by maintaining accurate contact and registration data, providing relevant and enhanced products, services, and features that may interest You, and enabling You to participate in Terra Parque's contests and surveys.
7. Respond to your comments, questions, and complaints.
8. Send You information related to the services provided by Terra Parque, including confirmations, invoices, technical notices, updates, security alerts, and administrative and support messages.
9. Inform You about promotions, upcoming events, and news related to products and services offered by Terra Parque and our partners.
10. Relate or combine information about You with other data we receive from third parties to help understand your needs and provide You with a better and more personalized service.
11. Enforce our terms and conditions or protect our business, partners, or customers.
12. Prevent, investigate, and stop fraudulent, unauthorized, or illegal activities.

Additionally, considering that we may conduct research on demographic aspects of product usage, customer interests, and behaviors based on the information provided during the use of our website, we may associate your information with data collected from other individuals to produce anonymous aggregated statistics. The statistical and aggregated data does not include Personal Data. We use this information, such as the percentage of visitors, age groups, products used, or percentage of visitors within certain demographic areas and times of the year, to improve website content.

Sharing and Transfer of Personal Data

We do not share Personal Data with third parties unless You have previously agreed to it or there is permission or legal obligation to do so. Terra Parque does not trade, rent, or use users' Personal Data as currency in commercial operations.

We may transfer Personal Data to other entities within the economic group of Terra Parque. By accessing this site, You agree to the transfer and sharing of your Personal Data among entities within the economic group of Terra Parque, including those that may be established or result from any corporate transactions.

Like any other business, Terra Parque relies on service providers to manage and support certain aspects of our business operations on our behalf. These service providers may be located in Brazil or abroad and may offer services such as data hosting, IT and cloud computing services, product distribution, debt collection, fraud management services, customer support, and advertising and marketing activities. Please note that certain services may not be available if You do not wish us to share your Personal Data with our service providers.

We may also share your Personal Data when we believe in good faith that we are obligated to: (i) comply with any law, regulation, or court order; (ii) respond to properly authorized requests for information from regulatory and law enforcement authorities and other public authorities, including cases related to security threats; (iii) enforce and/or protect the rights and properties of Terra Parque, including investigating fraud and helping to prevent security threats, or other criminal or malicious activities; (iv) protect the legitimate interests of third parties, including the personal safety of Terra Parque employees; or (v) meet other situations provided for in applicable law.

For reasons, among others, strategic in nature, Terra Parque may decide to sell, buy, merge, or reorganize its business. In such cases, we may share or transfer your Personal Data with/to interested parties or buyers.

Advertising and Marketing

You agree that we may collect, process, and use your Personal Data for advertising or market research purposes, particularly to improve the goods and services offered by Terra Parque. We may collect, categorize, and use your Personal Data, along with those of other customers, to enhance our services, website, and advertisements.

Terra Parque may also allow third parties, such as analytics companies, advertisers, and ad networks, to automatically collect information about You through our websites using cookies, web beacons, and device identifiers, including Personal Data about your online activities over time and across different websites, devices, online channels, and applications when You use our sites. This may, among other things, enable targeted advertising from Terra Parque or third parties to be shown to You when You visit other websites, such as relevant advertising based on your age group, location, or products You have viewed, recommended, bought, or sold (this is known as remarketing, retargeting, or behavioral advertising). However, if You see such advertising, it does not mean that we provide advertisers with Personal Data such as your name, address, and date of birth.

Children's Privacy

Terra Parque does not intentionally collect information from children, as defined by Brazilian legislation, and does not target its websites to children.

Users under the age of 18 (eighteen) should not post or provide Personal Data on our website without the consent of their parents or legal guardians. You should supervise the online activities of your children and consider using control tools available in online services and software providers that help provide a suitable internet environment for children.

Email Communications

We will use your email address solely for the purposes for which You provided it (e.g., responding to messages sent by You through the Terra Parque website). You will only receive advertising from Terra Parque via email if You have agreed to do so, or if Brazilian law/court decisions allow it.

If You have expressly agreed to receive marketing emails or newsletters (e.g., during registration or at a later login), You consent to receive communications from Terra Parque with content selected or prepared by us, or emails with advertising at the email address You provided us. Terra Parque's communications may appear at regular or irregular intervals and, in addition to Terra Parque's information, may contain offers from Terra Parque's commercial partners or third parties. You may unsubscribe from Terra Parque's communications at any time through the unsubscribe link provided in the messages.

Security of Personal Data - Protection of your Personal Data

We have implemented standard physical, electronic, and managerial security procedures and standards, including encryption and passwords, as an effort to protect your Personal Data against unauthorized access and disclosure, as well as to prevent unsolicited communication (spam). However, You should be aware that no company, including Terra Parque, can completely eliminate the security risks associated with the processing of Personal Data.

The Personal Data we collect may be retained by Terra Parque for the time necessary to fulfill our legitimate business purposes, including the purposes described in this Privacy Policy, or for a period specifically required or permitted by applicable legislation or regulations.

International Transfer of Personal Data

Your Personal Data may be transferred and processed in countries other than the country in which You reside. These countries may have data protection laws that are different from the laws of your country of residence.

However, we take security measures to ensure that your Personal Data remains protected in accordance with this Privacy Policy. This includes the implementation of standard contractual clauses for transfers of Personal Data between companies within the economic group of Terra Parque. We will also implement similar safeguards with our service providers and third-party partners.

Changes

However, we take security measures to ensure that your Personal Data remains protected in accordance with this Privacy Policy. This includes the implementation of standard contractual clauses for transfers of Personal Data between companies within the economic group of Terra Parque. We will also implement similar safeguards with our service providers and third-party partners.

Revocation

If most of your Personal Data is being processed by Terra Parque based on your consent given for such processing, according to the applicable national law, the given consent can be revoked by You at any time. However, the revocation will only apply to future use of the Personal Data already being processed by Terra Parque. You can revoke the consent granted to Terra Parque by email. Note, however, that revoking the consent given to Terra Parque may imply that certain services of Terra Parque may no longer be available to You or will be offered in a limited manner. Terra Parque reserves the right to process your Personal Data under any other legal basis at any time.

Contact us

If You have any questions or concerns about this Privacy Policy, our practices of collecting and using Personal Data, or a possible Personal Data or privacy breach, please contact Terra Parque through the following email: [email protected].